Terms of use

This is a convenience translation. Only the German version is legally binding.

Tapcoat GmbH
Last updated: June 2026 | Version: 1.0

1. Scope

These Terms of Use govern the use of the website www.tapcoat.com, the web-based application (dashboard), and the Tapcoat mobile apps for iOS and Android (collectively: “Tapcoat” or “Platform”).

They apply to all users, regardless of whether they act on behalf of a Client (managers, users, cloakroom staff), use Tapcoat under the Free plan, or have taken out a paid subscription.

The provider is

Tapcoat GmbH
Hanauer Landstraße 204
60314 Frankfurt am Main
hello@tapcoat.com
Represented by its managing directors Tim Hoh and Lutz Bischoff
Registered in the commercial register of the Local Court (Amtsgericht) of Offenbach am Main, HRB 141281

Deviating terms of use of users shall not apply unless Tapcoat has expressly agreed to their validity in text form.

2. Relationship to the GTC and the DPA

These Terms of Use govern the technical usage relationship and the permitted use of the Platform.

The commercial and contractual relationship between Tapcoat and its Clients — in particular plans, fees, term, and liability — is governed by the General Terms and Conditions (GTC), available at tapcoat.com/agb.

The processing of personal data on behalf of the Client is governed by the Data Processing Agreement (DPA), available in the dashboard.

In the event of any conflict, the GTC take precedence over these Terms of Use; the DPA takes precedence in all matters of data processing on behalf of the Client.

3. Registration and user account

Productive use of the Platform requires the creation of a user account.

Users are obligated to provide truthful and complete information during registration and to keep this information up to date.

Each person may only be assigned one personal account. Sharing login credentials — including within one’s own company — is not permitted. Multiple people working with Tapcoat each require their own account.

Login credentials must be kept confidential and protected against unauthorized access. Any use via a person’s own account is deemed use by that person; this does not apply if the person is not responsible for the misuse of the login credentials and informs Tapcoat without undue delay.

If unauthorized use is suspected, the login credentials must be changed without undue delay and Tapcoat must be informed via hello@tapcoat.com.

4. Permitted use

The Platform may be used only within the scope of its intended features and in compliance with applicable law.

In particular, the following is prohibited:

automated access (bots, crawlers, scraping), unless enabled via an official API
circumventing technical protection measures (such as security mechanisms, rate limits, authentication)
reverse engineering, decompiling, disassembling, or comparable measures to analyze the software, unless mandatorily permitted by law
passing on accounts or access to third parties
use for developing, benchmarking, or replicating the functionality of competing products
collecting or storing user data of other users, unless provided for within the scope of the Platform features
use of the Platform for unlawful, abusive, security-compromising, or immoral purposes
distributing malware, spam, or unsolicited advertising via the Platform
creating content that infringes third-party personality rights, copyrights, trademarks, or other intellectual property rights

The content stored in the Platform (branding, texts, logos, configurations) must be lawful. In particular, users must hold all rights necessary to upload this content and permit its use.

5. User content

Users — or the respective acting Clients — remain the owners of the content and data they provide.

By providing content, users grant Tapcoat a non-exclusive right of use, limited in time to the term of the contract and unlimited in territory, to the extent necessary for providing the Platform services.

Tapcoat does not systematically review user content for lawfulness. However, Tapcoat is entitled to block or remove content that is manifestly unlawful or violates these Terms of Use.

Users warrant that the content they provide does not infringe any third-party rights. They shall indemnify Tapcoat against all third-party claims resulting from a breach of this obligation.

6. Availability

Tapcoat strives for high availability of the Platform but does not owe uninterrupted usability.

Temporary restrictions may occur due to maintenance, security, and update measures.

Detailed service levels for paid plans are governed by the GTC. Current availability can be viewed transparently at status.tapcoat.com.

No availability is guaranteed for the “Free” plan and the “Event day pass” plan.

7. Rights of use

For the duration of their account, Tapcoat grants users a non-exclusive, non-transferable, non-sublicensable right to use the software.

This right of use:

is limited to the intended purpose of the Platform
does not entitle users to distribute, reproduce, or modify the software
ends automatically upon termination of the account or the underlying contract

All rights to the source code, design, trademarks, logos, databases, data models, and all other components of the Platform remain with Tapcoat or the respective rights holders.

8. Suspension and termination of accounts

Tapcoat is entitled to suspend or terminate accounts temporarily or permanently if:

users materially violate these Terms of Use, the GTC, or the DPA
unlawful use is suspected
the use poses security risks to the Platform or other users
payment default persists for longer than specified in the GTC
statutory requirements or official orders require it
the account is attributable to a competitor of Tapcoat or is used to develop competing products

Where legally and practically possible, Tapcoat informs users of the planned measure before suspension and gives them the opportunity to respond.

The termination of paid subscriptions is governed by the GTC.

9. Liability

Tapcoat is liable without limitation:

for damages resulting from injury to life, body, or health based on a negligent or intentional breach of duty by Tapcoat
for other damages based on an intentional or grossly negligent breach of duty by Tapcoat
in accordance with the provisions of the German Product Liability Act (Produkthaftungsgesetz)

In the event of a negligent breach of material contractual obligations, liability is limited to the foreseeable damage typical for this type of contract.

Otherwise, liability is excluded to the extent permitted by law, in particular for:

data loss, insofar as users have not performed adequate data backups
loss of use and lost profits
indirect or consequential economic damages
damages caused by features labeled “Beta” or “Preview”
damages based on breaches of duty by users or their Clients

Liability for the safekeeping of cloakroom items lies exclusively with the respective Client (venue, event organizer, agency). Tapcoat is not a party to the safekeeping relationship. Details are governed by the GTC.

10. Data protection

Personal data is processed in accordance with Tapcoat’s Privacy Policy (available at tapcoat.com/datenschutz) and — insofar as Tapcoat acts as a processor — in accordance with the DPA (available in the dashboard).

11. Changes to these Terms of Use

Tapcoat reserves the right to amend these Terms of Use, in particular in the event of:

legal changes
further development of the Platform
introduction of new features

Changes will be communicated in text form at least 30 days before they take effect (email to the address stored in the account and/or notice in the dashboard).

If the user does not object to the changes within 30 days, the amended Terms of Use shall be deemed accepted as of the communicated effective date.

In the event of an objection, both Tapcoat and the user are entitled to terminate the usage relationship for cause (extraordinary termination).

12. Final provisions

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

To the extent permitted by law, the place of jurisdiction for all disputes is Frankfurt am Main.

The contract language is German.

Should individual provisions be invalid, the validity of the remaining provisions shall remain unaffected.

Tapcoat GmbH
Hanauer Landstraße 204
60314 Frankfurt am Main
hello@tapcoat.com
www.tapcoat.com

Last updated: June 2026