General Terms and Conditions (GTC)

This is a convenience translation. Only the German version is legally binding.

Tapcoat GmbH
Last updated: June 2026 | Version: 1.0

1. Scope and provider

These General Terms and Conditions (hereinafter “GTC”) apply to all contracts for the use of the cloud-based cloakroom software “Tapcoat” between

Tapcoat GmbH
Hanauer Landstraße 204
60314 Frankfurt am Main
Email: hello@tapcoat.com
Represented by the managing directors Tim Hoh and Lutz Bischoff
Registered in the commercial register of the Local Court (Amtsgericht) of Offenbach am Main, HRB 141281

(hereinafter “Tapcoat”) and its contractual partners (hereinafter “Clients”).

Clients within the meaning of these GTC are exclusively entrepreneurs within the meaning of § 14 BGB (German Civil Code), legal entities under public law, or special funds under public law. Tapcoat does not enter into contracts with consumers.

Deviating, conflicting, or supplementary terms and conditions of the Client shall not become part of the contract unless Tapcoat has expressly agreed to their validity in text form.

In addition to these GTC, the following apply: Tapcoat’s Terms of Use (available at tapcoat.com), the Privacy Policy (at tapcoat.com), and the Data Processing Agreement (DPA), which the Client views and accepts in the dashboard after registration. In the event of conflicts between these documents, these GTC take precedence over the Terms of Use; the DPA takes precedence in all matters of data processing on behalf of the Client.

2. Subject matter of the contract and description of services

Tapcoat is a cloud-based software-as-a-service (SaaS) solution for the digital organization of cloakroom and safekeeping processes. Depending on the selected plan, the core features include in particular:

digital recording and assignment of items to storage or hanger locations
Smart Check-in via QR codes, NFC identifiers, external ticketing systems (Self Check-in), or other identifiers
issuing a digital cloakroom pass to end customers
a web-based dashboard with real-time data
mobile applications for cloakroom staff
optional payment features for fees between the Client and guests
optional additional features

The specific scope of features depends on the selected plan. The current plans and the scope of services included in each are available on Tapcoat’s website.

Tapcoat provides the software and grants the Client access for the term of the contract via the access channels agreed in the contract.

Beta and preview features: Tapcoat may expressly label individual features as “Beta”, “Preview”, or “Vorschau”. Such features are subject to limited availability; Tapcoat assumes no warranty and provides no service-level support for these features. Beta features may be changed or discontinued at any time without prior notice.

Tapcoat provides technical services only. Tapcoat is not a party to the safekeeping relationship between the Client and its guests. Legal responsibility for safekeeping, for the items themselves, for supervisory duties at the cloakroom location, and for the contractual relationship with guests lies exclusively with the Client (see Section 12).

3. Conclusion of contract and registration

Use of Tapcoat requires registering an account at tapcoat.com. Registration is completed by entering the mandatory data (company name, email address, password) and confirming the email address provided.

By registering, the Client submits a binding offer to conclude a contract for the use of the selected plan. The contract is concluded when Tapcoat activates the account or when the Client is first able to use the service.

The Client warrants that all information provided during registration is complete and accurate and that the person acting is authorized to represent the Client.

Tapcoat reserves the right to reject registrations without stating reasons, in particular if unlawful use, inaccurate information, or competitive intentions are suspected (cf. Section 26).

4. User account and permissions

The email address used for the initial registration automatically becomes the admin account with the highest permissions. The Client is responsible for keeping these access credentials secure.

The Client may invite additional employees with the roles “Manager” or “User”. Managers have access to the dashboard and configuration; users work exclusively in the mobile app.

The Client is obligated to treat access credentials confidentially, protect them against unauthorized use, and issue them only to authorized employees. Any use via the Client’s account is deemed use by the Client itself; the Client is liable for all activities carried out via its accounts and the accounts of its employees.

If unauthorized use is suspected, the Client must inform Tapcoat without undue delay and change the affected access credentials.

5. Plans, fees, and payment

Tapcoat offers various plans (in particular “Free”, “Event day pass”, “Starter”, “Professional”, “Platinum”, and “Enterprise”). The scope of features and prices of the selected plan are set out in the order confirmation and in the current price overview at tapcoat.com.

The “Free” plan is permanently free of charge and provides only a limited scope of features. Tapcoat reserves the right to adjust or discontinue the scope of features of the Free plan at any time. There is no entitlement to permanent use free of charge.

Paid plans are offered as either a monthly or an annual subscription. If an annual subscription is selected, a discount is granted in accordance with the terms currently stated at tapcoat.com.

All prices are in euros, net, plus statutory VAT.

Fees for paid plans are payable in advance for the current billing period. The billing period begins on the day the paid plan is booked (booking date) and is calculated to the exact day:

Plans billed monthly: one month from the booking date (example: booking on March 22 → billing period March 22 to April 22)
Plans billed annually: twelve months from the booking date (example: booking on March 22 → contract year until March 22 of the following year)

Subsequent fees are collected automatically on the respective renewal date.

Payment is generally made by credit card via an external payment service provider (“PSP”). By storing credit card details, the Client authorizes Tapcoat to collect amounts due automatically. For the Enterprise plan, payment by invoice via SEPA direct debit or bank transfer can be agreed upon request. The PSP currently used by Tapcoat is listed in the Data Processing Agreement (Annex 2).

Usage-based fees, such as service fees on cloakroom payments or costs for SMS/push notifications sent, are invoiced retrospectively at the end of the respective billing period.

The Client is obligated to keep the stored payment details up to date and to ensure that sufficient funds are available.

6. Failed payment and automatic downgrade

If a credit card charge or another agreed payment attempt fails, the following automated process applies:

Time	Action
Day 0 (failure)	Automatic email notice to the Client requesting that it update its payment details
Day 3	Reminder announcing the downgrade
Day 7	Automatic downgrade to the no-cost Free plan

Upon the downgrade to the Free plan, the Client’s account is retained in full. The data stored on the platform, in particular client configurations, branding, and historical cloakroom and booking data, remains accessible. Features available only in paid plans are deactivated.

The Client may reactivate the originally booked plan or another paid plan at any time by storing valid payment details and booking the plan again. A new billing period begins upon reactivation (Section 5(5)).

Outstanding claims from the period prior to the downgrade remain in place and become due for payment. The statutory provisions on default of payment remain unaffected.

In the event of repeated payment default or other indications of abusive conduct, Tapcoat reserves the right to terminate for cause in accordance with Section 7(7). Tapcoat reserves the right to enforce outstanding claims in court.

7. Contract term and termination

Monthly subscriptions have a minimum term of one month from the booking date (Section 5(5)) and renew automatically for a further month each time unless terminated. The Client may terminate at any time without observing a notice period; termination takes effect at the end of the current billing period.

Annual subscriptions have a minimum term of twelve months from the booking date and renew automatically for a further year each time unless terminated. The Client may terminate at any time without observing a notice period; termination takes effect at the end of the current contract year.

Event day pass: Contracts for a day pass end automatically upon expiry of the period agreed in the contract (standard: 3 days).

Termination is effected in the dashboard under “Plan & Billing” or by email to hello@tapcoat.com. Tapcoat sends an electronic confirmation of receipt.

In the event of termination by the Client, fees already paid for the current billing period are not refunded pro rata unless the termination is based on good cause attributable to Tapcoat.

Account status after termination: Upon expiry of the terminated contract term, the account is reset to the Free plan by default. The account and the data stored on the platform are retained. The Client may continue to use the Free plan indefinitely, reactivate a paid plan at any time later, or have its account deleted completely (see paragraph 9).

The right of both parties to terminate for good cause (extraordinary termination) remains unaffected. Good cause for Tapcoat exists in particular in the event of:

a material breach of these GTC, the Terms of Use, or the DPA
use of the platform by a competitor of Tapcoat (see Section 22)
suspected unlawful use (in particular processing of unlawfully collected personal data, money laundering, fraud)
repeated payment default or other abusive conduct (see Section 6(6))
a significant deterioration in the Client’s financial circumstances (e.g., insolvency, filing for insolvency)

Termination for cause by Tapcoat generally takes effect immediately but may, in individual cases, be combined with a short phase-out period.

Complete account deletion: At the Client’s request or in the event of termination for good cause by Tapcoat pursuant to paragraph 7, the account is closed completely. In this case, Tapcoat continues to provide the Client with access for 30 days for the purpose of exporting data. After this period expires, personal data is deleted unless statutory retention obligations (in particular § 257 HGB, § 147 AO – up to 10 years for booking data) prevent this.

8. Price adjustments

Tapcoat is entitled to adjust the fees for paid plans at its reasonable discretion (§ 315 BGB). Adjustments take effect no earlier than 90 days after notice has been given to the Client in text form.

For monthly subscriptions, an announced price adjustment takes effect at the beginning of the second month following the announcement. For annual subscriptions, it takes effect no earlier than the beginning of the next renewal period.

In the event of a price adjustment, the Client may exercise its ordinary right of termination (Section 7) as of the next renewal date. No separate special right of termination is granted for price adjustments; such a right is not necessary given the short minimum terms (monthly or annual renewal).

9. Platform availability

Tapcoat provides the platform with an availability of 99.5% on a monthly average. Availability is calculated monthly on the basis of the time the platform is accessible.

Outages due to the following are not included in the availability calculation:

force majeure
scheduled and communicated maintenance windows
disruptions outside Tapcoat’s area of responsibility (such as internet outages, problems with sub-processors, malfunctions of end devices of the Client or its guests, problems with digital wallet applications or mobile operating systems)
interference by third parties for which Tapcoat is not responsible
features expressly labeled as “Beta” or “Preview”

No availability is guaranteed for the “Free” plan and the “Event day pass” plan.

Current availability can be viewed transparently at status.tapcoat.com.

If the guaranteed availability in a given month falls short by more than 1 percentage point (i.e., below 98.5%), the Client is entitled to a credit of 10% of the monthly base fee of the affected plan for the affected month. Multiple credits per month are excluded.

10. Client’s obligations to cooperate

The Client undertakes the following acts of cooperation:

providing, on its own responsibility, the hardware required for use (smartphones, tablets, POS terminals if applicable), a stable internet connection, and up-to-date operating systems (iOS, Android);
training its own staff in the use of the Tapcoat software and the cloakroom processes;
ensuring that all data stored in the software, in particular prices, cloakroom configurations, branding content, and texts, is lawful, complete, and accurate;
maintaining the account data (contact address, payment details, persons authorized to represent the Client);
agreeing its own cloakroom and safekeeping terms with guests (see Section 12);
for paid cloakrooms: completing the statutory identity verification (KYC) in full and properly via the PSP used by Tapcoat;
complying with all applicable legal requirements, in particular in the areas of data protection (GDPR, BDSG), consumer protection, competition law, and anti-money laundering requirements;
notifying Tapcoat without undue delay in the event of suspected security incidents, data breaches, or unlawful use of the account.

If the Client breaches these obligations and Tapcoat suffers damage as a result, the Client is liable for such damage.

11. Maintenance and updates

Tapcoat regularly carries out maintenance work and updates to keep the platform functional, secure, and technically up to date.

Tapcoat is entitled to carry out minor maintenance work without separate notice, provided it does not significantly impair availability.

Where possible, Tapcoat announces major maintenance work at least 48 hours in advance in the dashboard and by email.

Tapcoat may further develop, supplement, or change the platform’s scope of features or discontinue individual features at any time, provided that this does not materially impair the main purpose of the contract, namely the provision of cloud-based software for the digital management of safekeeping and cloakroom processes. Tapcoat announces material changes to the scope of services with 30 days’ notice; in the event of a material change that is disadvantageous to the Client, the Client has a special right of termination effective as of the date the change takes effect.

12. Client’s responsibility for safekeeping

Tapcoat is a technical service provider and provides the software only. Tapcoat does not take any items into safekeeping (in particular cloakroom items), is not present at the physical cloakroom location, has no access to the cloakroom staff, and has no control over the physical security of the cloakroom.

The safekeeping contract within the meaning of §§ 688 et seq. BGB is concluded exclusively between the Client (represented by its cloakroom staff) and the guests. The Client is the sole custodian and the guests’ sole contractual partner.

The Client undertakes to bring its safekeeping and cloakroom terms to the guests’ attention in an appropriate manner before the items are handed over, for example by a notice posted at the cloakroom, by information on the ticket, in the venue’s general terms and conditions, or in a comparable form. The content and scope of these terms are solely the Client’s responsibility.

Tapcoat is not liable for:

loss, theft, damage, or mix-up of items in safekeeping
errors by the Client’s cloakroom staff
breaches by the Client of its own safekeeping obligations
disputes between the Client and its guests regarding the whereabouts or condition of items in safekeeping

The Client indemnifies Tapcoat against all third-party claims, in particular claims by guests, relating to the loss, damage, or return of items in safekeeping or arising from breaches of duty by the Client or its staff. This also includes the costs of an appropriate legal defense.

Tapcoat may in the future offer the brokerage of cloakroom insurance via the dashboard. If this feature is offered, separate terms will apply to it. Until such a feature is activated, Tapcoat provides no insurance coverage for the items in safekeeping.

13. Payment processing at cloakrooms

The Client may optionally activate payment features for cloakroom fees (online payments via wallet pass, POS terminal feature, Tap to Pay).

Tapcoat is neither a credit institution nor a payment service provider within the meaning of the ZAG (German Payment Services Supervision Act). Payments are processed via an external payment service provider (PSP). Guests’ funds flow directly into a payment account held in the Client’s name, which the Client sets up via the PSP during onboarding.

At no time does Tapcoat hold guests’ funds in trust. Tapcoat provides only the technical platform and the interface to the payment service provider; the contractual relationship regarding the payment exists between the Client (or the end customer in relation to the Client) and the respective external payment service provider.

For the use of the payment features, Tapcoat receives a service fee in accordance with the agreed terms.

To receive payments, a one-time identity verification (KYC) of the Client via the PSP is required. Until the KYC verification has been completed, the payment features cannot be used; all other Tapcoat features remain unaffected.

The Client handles refunds, payment disputes (chargebacks), and disputes with guests directly with the PSP or the guests. Tapcoat provides technical assistance but is not a party to the payment relationship.

14. Rights of use and intellectual property

For the term of the contract, Tapcoat grants the Client a simple, non-exclusive, non-transferable, and non-sublicensable right to use the software. The right of use is unlimited in territory and is limited in content to the scope of features of the agreed plan and the use provided for in the contract.

All rights to the software, the source code, the designs, trademarks, logos, data models, and all other components of the platform remain with Tapcoat or the respective rights holders.

The following are prohibited in particular:

reverse engineering, decompiling, or disassembling the software, unless mandatorily permitted by law
making copies beyond the use provided for in the contract
disclosing access credentials to third parties
using the software to develop competing products (see Section 26)
automated mass access (scraping, bots), unless enabled via the official API

The Client retains all rights to the content it contributes to the software (branding, logos, texts, cloakroom configurations, its own data sets). It grants Tapcoat a simple right of use to this content, limited in time to the term of the contract, to the extent necessary for the provision of the services (for example, to display the branding on the wallet pass).

15. Client data and data portability

Client data and end-customer data processed in the course of using the software belong to the Client or the respective data subjects. Tapcoat processes this data exclusively on the Client’s instructions (see DPA).

Data portability under the EU Data Act: The Client has the right to export its data in a structured, commonly used, and machine-readable format. The export is carried out upon request via hello@tapcoat.com. Tapcoat provides the export within 30 days of the request.

For exports during the contract term, a cost-covering processing fee in accordance with the current price list applies until January 11, 2027. From January 12, 2027, data export is free of charge (cf. Art. 25 EU Data Act).

Switching providers (EU Data Act): The Client may end the contract at any time in accordance with Section 7; termination is possible without observing a notice period and takes effect at the end of the current billing period. Tapcoat supports the switch to another provider by providing the data in interoperable formats and through documented data interfaces, to the extent technically and commercially reasonable.

End-customer data (guests): Tapcoat processes this data exclusively as a processor on behalf of the Client. Details are set out in the DPA.

16. Data protection and data processing on behalf of the Client

Tapcoat processes personal data of the Client’s end customers (guests) exclusively on the Client’s instructions and is therefore a processor within the meaning of Art. 28 GDPR.

The Data Processing Agreement (DPA) is an integral part of this contract. The Client accepts the DPA in the dashboard before personal data is processed for the first time. Use of the software without a concluded DPA is not permitted.

Tapcoat implements appropriate technical and organizational measures to protect personal data in accordance with Art. 32 GDPR. The TOMs are available as an annex to the DPA.

The hosting infrastructure is located in Germany. A complete list of the sub-processors used can be viewed in the annex to the DPA. The mechanism for changes to the list is governed by the DPA.

Tapcoat has not appointed a data protection officer, to the extent this is not required by law. Data protection inquiries should be sent to datenschutz@tapcoat.com.

17. Confidentiality

Both parties undertake to treat as confidential all confidential information of the other party obtained in the course of the contractual relationship and to use it solely for the purpose of performing the contract.

Confidential information includes in particular trade secrets within the meaning of the GeschGehG (German Trade Secrets Act), commercial terms, technical specifications, non-public roadmap information, and end-customer data.

The confidentiality obligation applies during the contract term and continues for three years after the end of the contract.

18. Liability

Tapcoat has unlimited liability:

for damage arising from injury to life, body, or health based on a negligent or intentional breach of duty by Tapcoat
for other damage based on an intentional or grossly negligent breach of duty by Tapcoat
in accordance with the provisions of the German Product Liability Act (Produkthaftungsgesetz)
within the scope of a guarantee expressly assumed by Tapcoat

In the event of a negligent breach of essential contractual obligations (cardinal obligations), Tapcoat’s liability is limited to the foreseeable damage typical for the contract. Cardinal obligations are obligations whose fulfillment is essential for the proper performance of the contract in the first place and on whose compliance the Client may regularly rely.

Otherwise, liability is excluded to the extent permitted by law, in particular for:

indirect damage, lost profits, lost savings, and consequential damage
data loss, unless the Client has made appropriate data backups
damage caused by features labeled, for example, as “Beta” or “Preview”
damage based on breaches of duty by the Client or its staff (in particular cloakroom losses, see Section 12)
damage resulting from force majeure (see Section 23)
damage based on disruptions at sub-processors, provided Tapcoat has carefully selected and monitored them

Tapcoat’s total liability arising from or in connection with this contract is limited per damaging event to the amount the Client paid to Tapcoat in the twelve months prior to the damaging event. If the contract has been in effect for less than twelve months, the amount paid up to that point is decisive. This limitation does not apply to damage under paragraph 1.

The above limitations of liability also apply in favor of Tapcoat’s employees, representatives, and vicarious agents.

19. Indemnification

The Client indemnifies Tapcoat against all third-party claims, including claims by guests, its own staff, and public authorities, arising from the following circumstances:

the safekeeping relationship between the Client and guests (in particular loss, damage, or mix-up of items in safekeeping)
breaches of duty by the Client or its staff
unlawfulness of the content contributed to the software by the Client (branding, texts, logos, configurations)
breach of the Client’s obligations toward its guests (GDPR, consumer protection, cloakroom/safekeeping terms)
errors in the prices or terms for cloakroom services set by the Client

The indemnification covers the costs of an appropriate legal defense as well as any fines imposed, unless Tapcoat is itself responsible for the circumstances.

20. Changes to these GTC

Tapcoat is entitled to amend these GTC, in particular in the event of:

legal changes (legislation, case law, official orders)
technical development of the platform
introduction of new features or plans
adjustments to market standards (e.g., new requirements of the EU Data Act or the GDPR)

Changes are communicated to the Client in text form at least 30 days before they take effect. The Client may object to the changes within 30 days of notification.

If the Client does not object, the amended GTC apply from the notified effective date. In the notification, Tapcoat expressly informs the Client of the consequences of failing to object.

In the event of an objection, both parties have a special right of termination, which may be exercised within 30 days of the objection and takes effect as of the date the amended GTC take effect.

21. Communication and service emails

Contractual communication between Tapcoat and the Client takes place primarily electronically by email to the address stored in the account. Electronic communications are deemed received as soon as they are available within the Client’s sphere of receipt.

The Client agrees to receive the following transactional and contract-related emails (service emails) from Tapcoat. These form part of the performance of the contract and cannot be unsubscribed from:

confirmations of registration, account changes, and logins
invoices, payment reminders, and dunning notices
security-relevant information (e.g., notices of data breaches, account security)
important product announcements (e.g., material changes to the GTC, new versions of the DPA, discontinuation of features)
status information on availability, maintenance, and disruptions

In addition, Tapcoat may use the Client’s email address in accordance with § 7(3) UWG for direct marketing of its own similar services. The Client may object to this use at any time, for example via the unsubscribe link at the end of each such email or by message to hello@tapcoat.com. This does not incur any costs other than transmission costs at the basic rates.

Tapcoat sends the Tapcoat newsletter with general product and industry information only with the Client’s express consent (double opt-in). Consent may be withdrawn at any time.

22. Exclusion of competitors

Tapcoat reserves the right to reject registrations or to suspend or terminate existing accounts if the Client:

is a direct competitor of Tapcoat (in particular a provider of cloakroom or safekeeping software)
works for a competitor or uses the platform on its behalf
uses the platform to develop, benchmark, or replicate the features of a competing product
uses the platform predominantly for analysis, reverse engineering, or market research purposes instead of for productive use

By registering, the Client warrants that it does not belong to any of the aforementioned groups. Should such circumstances arise later, the Client is obligated to inform Tapcoat without undue delay.

23. Force majeure

Neither party is liable for non-performance or delayed performance of its contractual obligations to the extent this is due to force majeure. Force majeure includes in particular natural disasters, pandemics, wars, terrorist attacks, strikes (including at Tapcoat itself or at sub-processors), sabotage, official orders, large-scale cyberattacks (DDoS, waves of ransomware), and failures of essential upstream services (such as hosting, power supply, internet backbone outages), provided these are beyond the reasonable control of the affected party.

The affected party informs the other party without undue delay of the occurrence and expected duration of the force majeure event.

If the event lasts longer than 30 days, either party may terminate the contract for cause with 14 days’ notice.

24. Reference listing and logo use

Tapcoat is entitled to name the Client as a reference customer, using its name and company logo. This includes in particular:

the Tapcoat website and landing pages
sales and marketing materials (pitch decks, presentations, brochures, flyers)
case studies in list and overview formats (e.g., “These companies trust Tapcoat”)
posts on Tapcoat’s social media channels
press releases and PR communications
booth materials and booth video materials at trade shows, conferences, and industry events
investor presentations and pitches

Tapcoat uses the Client’s logo only in the form officially published by the Client (corporate identity / brand guide) and does not alter its color, shape, or proportions on its own initiative. The Client’s specifications for specific use, such as restriction to the word mark or certain color variants, will be respected, provided they are communicated to Tapcoat by email to hello@tapcoat.com.

The right to list the Client as a reference exists during the contract term and for 24 months after the end of the contract, with the addition “former client”, “former customer”, or a comparable designation.

The Client may object to such use at any time without stating reasons by email to hello@tapcoat.com. Tapcoat removes the logo and the name from all actively operated digital marketing channels and materials within 30 days of receipt of the objection. Materials already printed may continue to be used until exhausted; they will not be reprinted with the logo. Press releases already published, third-party reporting, and archived publications will not be withdrawn or subsequently altered.

Any use beyond mere naming with a logo, in particular detailed case studies with quotes, video testimonials, success claims with specific figures, interviews, or naming individual employees of the Client, requires the separate consent of the Client in text form.

This clause establishes neither an exclusive right nor an obligation to list the Client as a reference. Tapcoat decides at its own discretion whether and when the Client is named as a reference.

25. Final provisions

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG) and excluding the provisions of private international law that would lead to the application of another law.

The exclusive place of jurisdiction for all disputes arising from or in connection with this contract is Frankfurt am Main. Tapcoat is also entitled to sue the Client at the Client’s general place of jurisdiction.

The contract language is German. Any translations are for information purposes only; in the event of a dispute, the German version is authoritative.

Tapcoat is neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board. Since contracts with consumers are excluded, the European Commission’s online dispute resolution platform (https://ec.europa.eu/consumers/odr) does not apply to the contracts governed herein.

Should individual provisions of these GTC be or become invalid or unenforceable, the validity of the remaining provisions remains unaffected. The invalid or unenforceable provision shall be replaced by the valid and enforceable provision whose effects come closest to the economic objective that the contracting parties pursued with the invalid or unenforceable provision. The same applies to any gaps in the provisions.

Amendments and additions to this contract require text form. This also applies to any waiver of this text form requirement.

Tapcoat GmbH
Hanauer Landstraße 204
60314 Frankfurt am Main
hello@tapcoat.com
www.tapcoat.com

Last updated: June 2026