Digital cloakroom pass for events & venues
The digital standard solution for fast throughput with fewer staff. The digital cloakroom pass stores everything that matters. Hanger location, payment status – all visible instantly.
Cloakroom pass issuance
The pass shows payment status, hanger location, and pickup point
Reduces questions and search times at the counter:
- Fewer errors
- Faster throughput
- No paper (tagless)
How pickup works with the digital cloakroom
One QR code scan is enough – everything located instantly
At pickup, a single scan of the digital cloakroom pass is all it takes. The system instantly shows staff the exact hanger location – no questions, no searching, no delays.
- Instant matching without manual searching
- Fast pickup even with heavy guest traffic
- Fewer errors & disputes at the counter
- Consistent workflow – regardless of who is on shift
Digital for guests, simple for your team
The cloakroom pass works for every guest – no explanations needed
The digital cloakroom pass is designed so that every generation can use it intuitively. Guests don’t need to install anything – Smart Check-in via QR code is all it takes. For your staff, that means no extra training, no disputes at the counter, and a consistent workflow across all events. Operations stay calm, even as audiences change.
From club nights to arena concerts
The right solution for every item
The digital cloakroom pass works for everything your guests bring along.
From regular jackets to special items – management stays flexible.
Classic items
Jackets, coats, and vests are reliably registered.
Special items
Suitcases, strollers, umbrellas, and hats are no problem.
Custom items
You decide what can be stored and how.
01 When it gets busy, your process stays stable
02 Clear workflows instead of stress and questions
03 Efficient operations instead of overstaffing
04 Introduce it once – use it for good
05 Your brand presence – at the cloakroom, too
Digital cloakroom tag features – all in one system
The technology behind reliable cloakroom management
We digitize your cloakroom: the entire process runs digitally – from check-in to pickup. The result: shorter wait times, less staff effort, and full control at peak moments.
Smart Check-in with QR code & NFC
Tapcoat registers each item uniquely via QR code or NFC – no app needed. This prevents mix-ups and integrates existing event tickets or entry passes.
Self Check-in
Tapcoat uses existing QR codes as identifiers and assigns items digitally. This shortens wait times and eliminates the need for extra tickets or apps.
Digital billing & accounting
Tapcoat logs every drop-off and pickup automatically. This automates billing, records, and the handover to your accounting team or tax advisor.
Central Dashboard
Always keep track of occupied spots, processing times, and utilization – live and across all your locations.
Multi-Organization & Locations
Manage multiple venues, events, or clients in one system. Perfect for operators, agencies, and event series.
Online payments
Guests pay either in advance by scanning a banner or directly at the terminal during check-in. For fast workflows and shorter waits at the cloakroom.
Branding & white-label options
Customize digital receipts, wallet passes, and interfaces to match your branding or your end client’s. Ideal for event venues, agencies, and corporate events. (Pro feature)
Push notifications for guests
Keep guests informed about pickup, wait status, or the end of the event. This reduces questions, improves the flow, and enhances the guest experience. No app download required.
Common questions about the digital cloakroom pass
Everything you should know about the digital cloakroom pass as an operator, technical director, or event manager.
- How does the pass work?
The pass is generated at check-in and saved instantly in the guest’s wallet. It shows the hanger location and payment status. At pickup, the pass is scanned and staff find the item right away.
- Which items can I check in?
The pass works for jackets, coats, and many other items. You can set up custom items such as suitcases, strollers, umbrellas, and hats. Management stays flexible and customizable.
- Is the cloakroom pass secure?
Yes, the digital pass is encrypted and secure. The data is protected, and only authorized staff can access the information. The technology is modern and reliable.
- Can I customize the pass?
Completely. You can design the look, colors, and information exactly the way you want. The pass reflects your brand and creates a consistent experience.
- Does it work on all devices?
The pass works on iOS and Android devices. Every guest can save it directly to their wallet and use it. Compatibility is guaranteed.
- What happens at pickup?
Staff scan the pass at pickup. The system instantly shows where the item was stored. The process is fast and error-free.
- How does payment work?
The payment status is shown in the pass. Guests can pay directly in the app or on-site. All common payment methods are supported.
- Can I store multiple items?
Yes, guests can store multiple items at once. Each item gets its own hanger location and pass. Management stays clear and organized.
- How long is the cloakroom pass valid?
The pass is valid for the duration of the event. After pickup, it’s deactivated automatically. Validity can be adjusted for each event.
- Is insurance available?
Yes, Tapcoat offers optional cloakroom insurance. It protects the items and gives guests peace of mind. The insurance can be added at check-in.