Digital cloakroom management for your event
For event venues, organizers, and agencies: Tapcoat makes your event cloakroom digital. Check-in and pickup are fast, well-organized, and require no extra app for your guests.
What makes the difference
- Check-in in seconds – via QR code or NFC, no app needed
- Digital cloakroom management with a full overview
- Push notifications – your direct line to every guest, even after the event
- Full branding and white-label options
- No rental devices — runs on existing Android and iOS devices
What is digital cloakroom management?
Digital cloakroom management replaces manual cloakroom tags and confusing workflows with a centrally controlled process. With Tapcoat, items are registered digitally, uniquely assigned to guests, and found quickly at pickup. QR codes, NFC, or existing event tickets can serve as identifiers. This way, you reduce wait times, keep an eye on utilization, and manage your cloakroom centrally through one digital system.
From challenge to solution.
How Tapcoat turns typical
cloakroom chaos into smooth workflows.
Long entry lines, a rocky start
One lost tag stops everything
Cash chaos at the register
The last impression sticks
No more entry chaos — QR & NFC instead of a tangle of tags
Push notifications — control for you, clarity for your guests
No more cash handling – guests pay online with ease
No lost tags, no frantic searching
Long entry lines, a rocky start
No more entry chaos — QR & NFC instead of a tangle of tags
One lost tag stops everything
Push notifications — control for you, clarity for your guests
Cash chaos at the register
No end-of-event crush — pickup under control
The last impression sticks
No lost tags, no frantic searching
Long entry lines, a rocky start
No more entry chaos — QR & NFC instead of a tangle of tags
One lost tag stops everything
Push notifications — control for you, clarity for your guests
Cash chaos at the register
No end-of-event crush — pickup under control
The last impression sticks
No lost tags, no frantic searching
Intuitive for your guests, simple for your team
At check-in, the paperless cloakroom assigns every item to a guest and a fixed spot. At pickup, Tapcoat instantly shows where the jacket, bag, or piece of luggage is – fast, clear, and without lengthy searching.
Stress-free cloakroom drop-off.
Accept item
Enter quantity and item type
Guest scans the QR code
Done!
Pickup at the cloakroom
Team scans the code
Item is returned to the guest
Fast handling
Self Check-in for a cloakroom without lines
Your guests simply prepare their cloakroom check-in themselves – before they even hand over their jacket. They scan a QR code, choose the number of items, and instantly receive their digital cloakroom pass as a wallet pass.
Scan the QR code
Select cloakroom
items
Get your wallet pass
Fewer inputs. Shorter wait times. Higher throughput.
Features for digital cloakroom management
The technology behind Tapcoat
We digitize your cloakroom: the entire process runs digitally – from check-in to pickup. The result: shorter wait times, less staff effort, and full control at peak moments.
Smart Check-in with QR code & NFC
Tapcoat registers each item uniquely via QR code or NFC – no app needed. This prevents mix-ups and integrates existing event tickets or entry passes.
Self Check-in
Tapcoat uses existing QR codes as identifiers and assigns items digitally. This shortens wait times and eliminates the need for extra tickets or apps.
Digital billing & accounting
Tapcoat logs every drop-off and pickup automatically. This automates billing, records, and the handover to your accounting team or tax advisor.
Central Dashboard
Always keep track of occupied spots, processing times, and utilization – live and across all your locations.
Multi-Organization & Locations
Manage multiple venues, events, or clients in one system. Perfect for operators, agencies, and event series.
Online payments
Guests pay either in advance by scanning a banner or directly at the terminal during check-in. For fast workflows and shorter waits at the cloakroom.
Branding & white-label options
Customize digital receipts, wallet passes, and interfaces to match your branding or your end client’s. Ideal for event venues, agencies, and corporate events. (Pro feature)
Push notifications for guests
Keep guests informed about pickup, wait status, or the end of the event. This reduces questions, improves the flow, and enhances the guest experience. No app download required.
How the digital cloakroom makes every item easy to find
Every item is assigned a fixed spot at check-in. At pickup, Tapcoat instantly shows your team the right location – no searching, no follow-up questions, no delays.
01 Optimizing the cloakroom process: check-in
02 Clear assignment: digital identification, physical spot tag
03 Optimizing your image: branding
04 For venue operators, organizers & agencies
05 Customizable: a wide range of features
“At our event venues, we use Tapcoat to manage our cloakrooms. From day one, we have received positive feedback from organizers and guests for the simple, well-organized cloakroom. Thanks to custom branding, every client feels unique.”
Janina Igney
“At our event venues, we use Tapcoat to manage our cloakrooms. From day one, we have received positive feedback from organizers and guests for the simple, well-organized cloakroom. Thanks to custom branding, every client feels unique.”
Janina Igney
“At our event venues, we use Tapcoat to manage our cloakrooms. From day one, we have received positive feedback from organizers and guests for the simple, well-organized cloakroom. Thanks to custom branding, every client feels unique.”
Janina Igney
“At our event venues, we use Tapcoat to manage our cloakrooms. From day one, we have received positive feedback from organizers and guests for the simple, well-organized cloakroom. Thanks to custom branding, every client feels unique.”
Janina Igney
Ready when you are.
Start at €0 and upgrade later. Learn more about our pricing structure.
Get started with Tapcoat now
Sign up for free now and set up Tapcoat right in the dashboard – or download the demo first. Only your team uses the app; your guests don’t need to download anything.
Questions
Here you’ll find answers to the questions on your mind. Simple and direct.
- Can Tapcoat reduce long lines at the cloakroom?
Yes. Tapcoat speeds up check-in and pickup with a paperless cloakroom – items are registered digitally and uniquely assigned. Your team can see more quickly which item belongs to which guest – which means fewer questions, less searching, and a more professional workflow.
- Do my guests need an app?
No. Tapcoat’s digital cloakroom works for guests entirely without an app, download, or account. The Tapcoat app is only for your staff or cloakroom team. Guests simply use Tapcoat via QR code, NFC, wallet pass, or existing ticket data.
- Is Tapcoat suitable for large events and multiple cloakrooms?
Yes. Tapcoat is suitable for small events, exclusive events, event venues, and larger setups with multiple pickup points. You keep workflows organized and coordinate your team more effectively.
- Can I try Tapcoat for free?
Yes. You can try Tapcoat for free and see how well the solution fits your event, your venue, or your cloakroom process. That way, you quickly find out whether Tapcoat makes a real difference to your workflow.
- What is a digital cloakroom tag?
A digital cloakroom tag fully replaces the classic paper or plastic tag. Instead of a physical number, every guest receives a QR code, NFC tag, or wallet pass – right on their smartphone. Tapcoat links this digital proof to the assigned storage spot, so your team instantly sees the right location at pickup.
Lutz Bischoff
Managing Director
Ready for a demo call?
Let’s schedule a time to talk!