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Accessibility statement

  • As of

Non-binding translation. The German version is binding: Erklärung zur Barrierefreiheit (German).

We want everyone to be able to use tapcoat, with or without a disability. We publish this statement voluntarily. Its content follows the information set out in § 14 of the German Accessibility Strengthening Act (Barrierefreiheitsstärkungsgesetz, BFSG) in conjunction with Annex 3.

Scope

This statement applies to:

  • the website www.tapcoat.com in all language versions, including the Support Center
  • the Self Check-in pages, where guests check in their coats themselves
  • the Web Pass, the guests’ digital cloakroom pass in the browser

It does not cover the tapcoat app for the cloakroom team or the Admin Panel for event organizers and venues.

Description of the service

tapcoat is a digital cloakroom system by Tapcoat GmbH. Event organizers and venues use it to run their cloakroom: the team takes in coats and other items and assigns them via QR code. Guests receive a digital cloakroom pass on their smartphone and use it to collect their belongings.

The website provides information about tapcoat, its features and pricing. In the Support Center, you’ll find instructions for using tapcoat. All you need for the website, Self Check-in and the Web Pass is an up-to-date browser; no installation is required.

Compliance status

The benchmark is the success criteria of WCAG 2.2, level AA.

The website, Self Check-in and the Web Pass are partially compliant with these requirements. This is because not all tests are complete yet and there are known limitations (see below).

The assessment is based on a self-assessment as of 9 November 2026. We tested the website automatically and by keyboard, and Self Check-in and the Web Pass in the source code. Testing with screen readers (VoiceOver, TalkBack, NVDA) and in Safari and Firefox is our next step. After that, we will update this statement.

Website: These tests show how the website implements the requirements:

  • automated tests with axe-core against WCAG 2.2 AA for all page templates in all language versions, on desktop and mobile
  • keyboard operation: visible focus, no focus traps, main menu on mobile
  • zoom to 200 % and 400 % and reflow at a width of 320 pixels without horizontal scrolling and without loss of information, tested in Chromium with an adjusted window size
  • text spacing according to WCAG 2.2, success criterion 1.4.12: with increased line, letter, word and paragraph spacing, all content remains readable and operable
  • keyboard operation of the consent request (consent banner)
  • page structure and image descriptions: headings, page regions and alternative texts, checked via the browser’s accessibility tree

The tests with axe-core and by keyboard run automatically before a new version of the website is published.

Self Check-in and Web Pass: Both were reviewed in the source code against WCAG 2.2 AA and revised. This includes:

  • page language matching the selected language and descriptive page titles
  • labeled form fields with required fields marked
  • buttons with understandable names, even when they only show an icon
  • visible focus when using a keyboard
  • buttons in tapcoat’s default colors with a contrast ratio of at least 4.5:1
  • status messages and errors marked up for screen readers, for example when checking in and paying
  • dialogs that can be operated by keyboard and closed with the Escape key
  • less motion if you have set this in your operating system

Known limitations

  • Event organizers’ colors: event organizers and venues can design Self Check-in and the Web Pass in their own colors. tapcoat alerts them if the contrast is too low. If they still choose colors with too little contrast, text may be hard to read. In that case, contact the event organizers on site or write to us (see contact).
  • Third-party content: the appointment booking on the demo page (HubSpot Meetings) comes from a third party. We have little influence over its accessibility and have not tested it. You can also arrange an appointment by email.
  • Payment: when you pay in Self Check-in or the Web Pass, we redirect you to the page of a payment service provider. We have not tested this page. If you have problems, contact the event organizers on site or us.

Reporting barriers and contact

Have you come across a barrier, or do you need information in a different format? Write to us at hello@tapcoat.com. Please tell us the page (address) and describe the problem.

Tapcoat GmbH
Hanauer Landstraße 204
60314 Frankfurt am Main
Germany

Competent authority

The authority responsible for the accessibility of products and services under the BFSG is the Market Surveillance Authority of the German Federal States for the Accessibility of Products and Services (Marktüberwachungsstelle der Länder für die Barrierefreiheit von Produkten und Dienstleistungen, MLBF).

Marktüberwachungsstelle der Länder für die Barrierefreiheit von Produkten und Dienstleistungen (MLBF)
c/o Ministerium für Arbeit, Soziales, Gesundheit und Gleichstellung des Landes Sachsen-Anhalt
Postfach 39 11 55
39135 Magdeburg
Web: www.mlbf-barrierefrei.de

Preparation of this statement

We prepared this statement on 9 November 2026. It is based on a self-assessment by Tapcoat GmbH. We will update the statement once further tests are complete.