System status
tapcoat® system status
Guest check-in, team app or dashboard: you can see tapcoat®’s current availability at status.tapcoat.com. This page also explains what your team can do during an outage.
The status page runs with a separate provider, separate from the hosting of tapcoat.com.
Content from Better Stack (Better Stack s.r.o., Prague, Czech Republic) appears here. By clicking ‘Load status’, you consent to a connection to the provider being established. Among other things, your IP address is transferred, and the provider may set cookies. Your consent applies to this page view only. You can allow external content permanently in the cookie settings. Learn more in section 3.5 of the privacy policy.
What’s included
These are the parts of tapcoat®
During an outage, it helps to know which part is affected. These parts make up tapcoat®.
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Guest check-in in the browser
Guests don’t need the tapcoat® app. They save the pass to Apple Wallet or Google Wallet, or open it in their browser.
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Wallet pass
The digital cloakroom pass on your guests’ smartphones, instead of a paper ticket.
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Team app
The tapcoat® app for iOS and Android that your team uses to check items in and out.
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Dashboard
This is where you set up events and cloakrooms. The dashboard needs an internet connection.
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Payments
Online payments for the cloakroom fee. Guests pay at any time between check-in and pickup.
During an outage
What to do during an outage
Quick steps for your team on site.
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Check the status
Open the status page. It shows whether tapcoat® has a known issue.
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Check your own connection
If the status page shows no issue, the cause is often the network on site. Check Wi-Fi or mobile data on your team’s devices.
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Bridge brief network outages
If the network drops briefly, your team keeps checking items in and out with the Network Buffer for a limited time. New payments need a connection. Once the connection is back, tapcoat® reconciles the transactions.
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Contact support
If that doesn’t help, get in touch. Tell us the event, the time and what exactly happened.
Contact
Reach support
You’ll find guides in the Support Center. During an outage, email or call us.
FAQ
Frequently asked questions about system status
At status.tapcoat.com. Current availability can be viewed there, as also stated in the terms and conditions and the terms of use.
The status page runs with a separate provider, separate from the hosting of tapcoat.com. The small status display on this page only loads after you consent.
If the network drops briefly, your team keeps checking items in and out with the Network Buffer for a limited time. New payments need a connection. Once the connection is back, tapcoat® reconciles the transactions.
Email hello@tapcoat.com or call us at +49 69 5060 77078.
Still have questions? Visit the Support Center or hello@tapcoat.com
Up and running without an IT project.
Sign up for free, create an event in the dashboard, invite your team, scan the first code.