Network & internet connection overview
tapcoat® is a cloud-based application. An internet connection is required for regular operation. A scan transfers very little data, so regular Wi-Fi or mobile data is usually enough. tapcoat needs a connection for payments and the live overview.
What connection do you need?
With a very weak signal, individual transactions may take longer. For venues with poor reception, we recommend a mobile hotspot as a fallback — we’ll help you plan it. The app is optimized for mobile use and transfers only small data packets per transaction.
Supported connection types:
- Wi-Fi — recommended for fixed cloakroom positions
- Mobile data: 4G/LTE or 5G — an alternative to Wi-Fi
- 3G or weak signal — individual transactions may take longer, the live overview may be delayed
When your connection is shaky
tapcoat needs a connection for every transaction, but not a fast one: a scan transfers very little data. Check the connection before doors open — then you start the evening relaxed.
What this means for ongoing operations:
- If the connection drops, check-ins and pick-ups can only be completed once it is back
- The guest receives their digital pass as soon as the check-in has reached the server. If the connection drops, the check-in can’t be completed. Repeat it once the connection is back; only then does the guest receive their pass
- The dashboard and live overview don’t show the current status without a connection — they update as soon as the connection is back
Venues without internet
For venues without their own internet access — for example historic buildings, basements, or outdoor areas without Wi-Fi — you can set up a local network with a mobile router. A 4G/5G router then provides local Wi-Fi for all tapcoat devices.
Recommendations for these scenarios:
- A dedicated mobile LTE/5G router with sufficient data volume
- A SIM card from a carrier with good coverage at the venue in question
- A connection test before event day
If needed, we’re happy to help you plan the network for special venues: hello@tapcoat.com
Recommendations for stable operation
- For fixed cloakroom positions: place the Wi-Fi router close to the cloakroom counter
- With several parallel stations: make sure the Wi-Fi covers the entire cloakroom area
- Keep devices fully charged or plugged in during the event
- Keep a mobile backup hotspot on hand in case the venue Wi-Fi fails