Device & system requirements

Tapcoat is entirely software-based. You don’t need any dedicated or proprietary hardware. Smartphones and tablets that your team already owns or can buy at low cost are ready to use right away in most cases.

Depending on the use case, different device types are recommended. The following overview helps you choose the right combination for your venue.

Smartphones: the scanners

Smartphones are used as scanners. Staff use them to scan guests’ identifiers at check-in and at pickup (checkout). Every person working at the cloakroom needs their own smartphone with the Tapcoat app.

Supported operating systems:

  • iPhone: iPhone XR (2018) or newer, iOS 15 or later recommended
  • Android: All current Android smartphones with Android 10 or later

Any smartphone with a working camera is sufficient for QR code scanning. For NFC check-in, the device must be NFC-enabled. You’ll find details in article 2.5.

Tablets: kiosk mode

Tablets are run in kiosk mode as a guest display at the cloakroom counter. The guest sees live what the staff enters — for example “1 jacket + 1 suitcase” — and can scan their QR code directly on the tablet to complete the check-in.

Kiosk mode can be activated by scanning a QR code. The tablet then automatically switches to an optimized guest view.

Design options available in kiosk mode:

  • Logo of the event organizer or venue
  • Simple 3-step guide for guests right on the screen
  • Fully branded design to match your corporate design

Supported devices:

  • iPad: iPad (6th generation, 2018) or newer, iPadOS 15 or later recommended
  • Android tablets: All current models with Android 10 or later

Enterprise: kiosk terminals — On the Enterprise plan, Tapcoat supplies full-fledged kiosk terminals with their own scanning function and a dual-screen setup on request — ideal for high-volume venues such as stadiums, trade shows, or convention centers. Details on request at post@tapcoat.com.

Receipt printer (optional)

Tapcoat is designed to work paperless. Guests receive their receipt digitally as a wallet pass. On explicit request, a receipt printer can be added — for example for venues that want to offer a physical receipt as an additional option.

Bluetooth receipt printers are supported. The integration is available on request and set up individually. Specific printer models are agreed on as part of the setup. Contact support@tapcoat.com for this.

Note on hardware procurement: Tapcoat doesn’t provide any hardware. You provide the devices yourself. We recommend testing devices with the Tapcoat app at least once before using them at an event, to ensure compatibility and connectivity.