Device & system requirements
tapcoat® is software-based: your team works with the tapcoat app on smartphones or tablets (iOS or Android). POS terminals, kiosks and NFC tags are available on request.
Different device types are recommended depending on the scenario. The following overview helps you choose the right combination for your venue.
Smartphones: the scanners
Smartphones are used as scanners. Staff use them to scan guests’ identifiers at check-in and at pickup (checkout). Every person working at the cloakroom needs their own smartphone with the tapcoat app.
Supported operating systems:
- iPhone: iPhone XR (2018) or newer, iOS 15 or higher recommended
- Android: Android smartphones with Android 10 or higher
For QR code scanning, a smartphone with a working camera that meets the minimum requirements above is enough. For NFC check-in, the device must support NFC. You find details in Setting up NFC check-in.
Tablets: Spectator Mode as a customer display
A tablet can run in Spectator Mode as a customer display at the cloakroom counter. Everything is controlled on the staff member’s smartphone; the tablet shows guests live what is entered — for example the number of items. At drop-off, it shows the QR code the guest scans with their own smartphone.
How to set up the tablet: in the tapcoat app on the tablet, choose Sign in with QR code, approve the login on the staff device via QR login, choose the event and cloakroom and tap Spectator Mode in the menu. The steps in detail are in Installing and setting up the app. Whether Spectator Mode is included in your plan is on the pricing page.
What guests see in Spectator Mode:
- short instructions in three steps
- the current action and the number of items
- depending on the plan, the logo and colors of the organizer or the venue
Supported devices:
- iPad: iPad (6th generation, 2018) or newer, iPadOS 15 or higher recommended
- Android tablets: models with Android 10 or higher
Additional printer (optional)
tapcoat is designed to work paperless. Guests receive their cloakroom pass digitally as a wallet pass. If you wish, an additional printer can be added — for venues that want to give guests a printed pickup slip as well. The pickup slip is used for matching; tax receipts are issued by the organizer or the venue.
Bluetooth printers are supported. The integration is done on request and set up individually. Specific printer models are agreed during setup. Contact hello@tapcoat.com for this.