Install and set up the tapcoat app easily
The tapcoat app is the central workspace for your cloakroom staff and your Managers on site. It is installed on each team member’s smartphone or tablet and runs natively on iOS and Android.
Download & installation
The app is available for free download in both major app stores:
- Apple App Store: Search for “tapcoat” or open the store directly via tapcoat.com
- Google Play Store: Search for “tapcoat digitale Garderobe” or open the store directly via tapcoat.com
Installation works like any other app: tap “Get” or “Install”, wait a moment, done.
First login
- Open the tapcoat app after installing it.
- Enter your email address and password. You set both when you signed up. New team members sign up themselves and then accept their organization’s invitation (see Invite staff members).
- Tap Sign in.
- If you don’t belong to an organization yet, the app shows Join an organisation with your invitations. Tap Accept next to your invitation.
- On the home screen, you see the events that are currently running and that you are invited to under Running events. Choose the event and then, under Choose a cloakroom, the cloakroom where you work. The work screen then opens.
Spectator Mode: a second device as a customer display
With Spectator Mode, a second device, for example a tablet at the cloakroom counter, becomes a customer display. Everything is controlled on the staff device; the second device only shows guests what is happening. Whether Spectator Mode is included in your plan is on the pricing page.
- Open the tapcoat app on the second device and tap Sign in with QR code on the login screen. The second device shows a QR code.
- On your staff device, open the menu and tap QR login. Scan the second device’s QR code and approve the login.
- On the second device, choose the running event and the cloakroom.
- On the second device, open the menu, tap Spectator Mode and confirm with Confirm.
In Spectator Mode, guests see live what the staff enter on the smartphone, for example the number of items. At drop-off, the second device shows the QR code that the guest scans with their own smartphone. On the second device itself, only the login is then accessible.
Grant permissions
On first launch, the app asks for certain permissions. Grant the following access so the app’s features are available:
- Camera — required for QR code scanning
- NFC — required for NFC check-in (only requested if NFC was chosen as the identifier)
- Notifications — optional, but recommended for internal system warnings