In Spectator Mode, a second device becomes the customer display at the counter. Your team books on the controlling device, the master device. The customer display shows your guests live what is being booked, for example the action and the number of items, and shows the QR code guests scan. On the website, this feature is called POS terminal feature.
What you need
- A master device with the tapcoat® app, where your team checks items in and out.
- A second device for guests, for example a tablet. Which devices are suitable is described in Devices and system requirements.
- Both devices are logged in with the same tapcoat account and have the same cloakroom selected. Your team only sees the events and cloakrooms they were invited to.
Set up the customer display
- Install the tapcoat app on the tablet. See Installing and setting up the app.
- Log the tablet in with the same account as the master device. You can do this by QR code without entering a password: on the tablet’s login page, tap the QR icon. On the master device, which is already logged in, open the menu, tap QR login and scan the code shown.
- On the tablet, select the same event and cloakroom as on the master device and open check-in.
- On the tablet, open the menu and tap Spectator Mode.
- Confirm the question Switch to Spectator Mode? with Confirm.
The tablet now shows Waiting for the master device. As soon as your team starts a booking on the master device, it appears on the customer display.
What guests see
- the selected Action, for example Check-in or Checkout
- the Number of items
- the QR code guests scan to get their cloakroom pass onto their phone
- after completion, the message Booked successfully, which disappears after a few seconds
You set how long the success message stays visible in the dashboard for the cloakroom under Spectator Mode (optional) with Finish countdown (seconds). You set your own colors and a logo for the customer display under Branding, see Setting up branding.
Back to normal operation
On the tablet, open the menu and tap Master. The device then works as a normal device for your team again.
More articles: Running multiple stations in parallel · Accepting an item (check-in)