Accepting a cloakroom item (check-in)
Check-in is the most frequent process at the cloakroom. It is deliberately reduced to a few steps so staff can work smoothly even when many guests arrive. A check-in takes just a few moves: enter the number, confirm, scan the code.
Step by step
- Open the app and, under Running events, select the event and then the cloakroom. If an event is already selected, the app opens it again.
- Tap Check-in.
- Enter the number of items to be dropped off — for example 1 jacket. If the default selection is configured, this value is already prefilled.
- Tap Confirm.
- Depending on the event’s identifier: with QR code (generated), the app shows a QR code that the guest scans with their smartphone. With QR code scanner, staff scan the code the guest already has — for example from the event ticket. With NFC (existing tag), staff hold the device to the guest’s NFC tag.
- The assigned slot number then appears in large type on the screen — for example “03A”. Staff hang the jacket on the corresponding hook.
- The guest receives a digital cloakroom pass that they can save in their wallet app. The slot number is also visible on the pass.
If the cloakroom charges a fee, the app also shows the payment status. If the guest pays in cash, your team records this directly on the booking (see Cash register).
The cloakroom pass is used for matching. Tax receipts are issued by the organizers or the venue.
Dropping off several items at once
A guest can drop off several items of different types at the same time — for example 1 jacket and 1 suitcase. Staff enter both quantities in step 3. All items appear together on a single cloakroom pass.
Existing QR code: the guest doesn’t have to do anything
If the event uses the QR code scanner identifier, staff scan the code on the ticket, the trade fair badge or the Web Pass from Self Check-in directly. The guest doesn’t have to take out their phone or do anything themselves. The intermediate step is skipped: your team scans the code the guest is holding anyway.
NFC check-in
If the event uses the NFC (existing tag) identifier, staff briefly hold the smartphone to the guest’s NFC chip — for example on the lanyard, the name badge or the entry wristband. Identification works with a tap, without aiming a camera and without the guest having to do anything. NFC only works in the tapcoat® app, not in the web app.