If a cloakroom charges a fee, the tapcoat® app shows the payment status at every check-in and pickup. Your team only sees the events and cloakrooms they were invited to.
Which payment methods are available depends on your setup: online payments are an add-on, and you record cash payments with the Guest till feature (depending on the plan). Setup: Setting up online payments.
Read the payment status
When you confirm a check-in or pickup, a field with the payment status and the Amount appears:
- No payment needed: There is no fee for this item.
- Online: payment due! or Cash: payment due! The guest hasn’t paid yet.
- Collect cash now: with the amount. The guest pays in cash at the cloakroom.
- Payment received! The payment is done.
Take cash
- If the field shows Collect cash now:, take the amount shown in cash.
- Tap Confirm. The cash payment then counts as received and the booking as paid.
Only tap Confirm once you have actually received the cash.
Change the payment method
- In the payment status field, tap Change payment method.
- Under Choose payment method, choose an option: Cash, Online (unpaid) or Free.
- Tap Apply.
With Free, your team waives the guest’s fee for this booking.
Open payment at pickup
If an online payment is still open, the app usually only releases the item after payment or a waiver. Payment is due. Pickup only after payment or a waiver. appears. The guest then pays via their cloakroom pass, or your team changes the payment method to Cash or Free.
Correct a payment afterwards
Under Recent bookings in the app menu, you open a booking and change the payment method there. With Cash, there is also the Paid checkbox: only tick it if the cash has been received. The booking then counts as paid immediately.
Cash at the end of the shift
Under Cash register in the app menu, you see an event’s cash takings in the selected period. Optionally, you enter an Opening float, for example change. tapcoat uses it to show the Expected total. This way you count the cash at the end of the shift and assign it to the right station. More on this: Cash register and End-of-day closing and shift handover.