End-of-day closing and shift handover

Simple end-of-day closing & shift handover

Because check-ins and checkouts are already recorded digitally during operation, you don’t have to add anything in tapcoat^® at the end of the evening. If you accept cash, you count it at the end of the shift with the help of the cash register. In the dashboard, you see the current status of all check-ins and checkouts at any time.

No closing needed in the app

At the end of the event, staff don’t have to close or sign off anything in the app. Check-ins, checkouts and hanger locations are already recorded digitally during operation. Your team records cash payments directly with each booking. The dashboard shows the Manager the current status at any time. Closings in your cash register system and your obligations for keeping cash records are not affected by this.

Shift handover between staff members

If staff change during an event, no technical handover is necessary. The new person logs in to the app with their own account and, under Running events, chooses the event and then the cloakroom they are invited to. All operations recorded so far are available immediately — ongoing operation continues without a technical handover.

Recommendations for the shift change:

• The new person is already logged in to the app before the shift change and familiar with the event
• Both people briefly do a test scan to make sure everything works
• The person leaving logs out of the app via Log out — so it’s clear who is actively working

For cash payments: count the cash

If your team accepts cash and the cash register is enabled for your organization, there is one additional task at the end of the event or at the shift handover:

1. Count the cash on hand.
2. In the app menu, open Cash register and choose the period, event and cloakroom. The app shows the cash takings and, if you have entered an Opening float, the Expected total.
3. Compare the counted amount with the expected total.
4. Document anything unusual and report it to the responsible event lead.

The opening float is only calculated on the device and not saved. The cash register doesn’t save a counted amount. Details are in the article Cash register.

Unclaimed cloakroom items

If items are left hanging after the event, you move them into Lost & found if it is enabled for your organization. There you manage unclaimed cloakroom items and found items in the app and dashboard. See Using Lost & found.

Reports after the event

In the dashboard, the following reports, among others, are available to the Manager:

• under Bookings, all bookings with their status, searchable and filterable
• on the home page, the Cloakroom insights: hook occupancy by time of day, revenue by event and the Median hanging time
• under Settings → Payment reports & export, the guest payments (online and cash)