The intuitive app interface
The tapcoat® app is deliberately lean and focused on the essentials. Staff shouldn’t have to click through complicated menus in the rush of event operations. The most frequent actions are right on the app’s work screen — new temporary staff find their way around quickly.
Home screen after login
After login, the app shows the events that are currently running and that the person is invited to under Running events. An event only appears from its start time. Staff first choose the event themselves and then, under Choose a cloakroom, the cloakroom where they work.
If no event has been chosen yet, the app preselects the most recently started running event. As soon as event and cloakroom are chosen, the work screen opens.
The work screen
The work screen shows the central actions:
- Check-in — for checking a guest in and taking cloakroom items
- Checkout — for checking a guest out and handing back the cloakroom items
- Quick access (depending on the plan) — a guest quickly takes something out of a stored item; the item stays at the cloakroom
The actions are shown as large, clearly visible buttons so staff immediately find the right function, even in poor lighting or under time pressure.
The menu
Staff reach more functions via the menu. Some depend on your plan; what your plan includes is on the pricing page.
- Change cloakroom — switch to another cloakroom of the event
- Recent bookings (depending on the plan) — search and edit booked and picked-up items
- Cash register (depending on the plan) — overview of cash takings, see Cash register
- Lost & found (depending on the plan) — manage unclaimed cloakroom items and found items
- Edit cloakroom (Managers only, depending on the plan) — block individual slots or areas
- Spectator Mode and QR login — set up a second device as a customer display
- Settings — for example the app language
Free-slot display
Depending on the plan, the app shows during operation how many slots are still free, for example “20 left”. If you have set a Threshold for the slot warning for the cloakroom, the note only appears when that many slots or fewer are free. When all slots are taken, the app reports No slots left.
Spectator Mode: the guest view
If a second device runs in Spectator Mode as a customer display, the guest sees a different view from the staff. The guest sees:
- the selected action, for example Check-in or Checkout
- live the Number of items the staff enter
- at drop-off, the QR code they scan with their own smartphone
- short instructions in three steps
- depending on the plan, the logo and colors of the organizer or the venue
Everything is controlled on the staff device; the second device only displays. How to set it up is described in the article Installing and setting up the app. Whether Spectator Mode is included in your plan is on the pricing page.
This guest view builds trust because guests see exactly what happens to their belongings — the screen answers many questions that would otherwise end up at the counter.