Feature · Lost & found
Lost and found software for events: every item with a photo and storage location
The event is over, jackets are still on the hooks, and the box holds scarves, keys and phones. With Lost & found, your team logs every item with a photo and storage location. When a guest asks, you find it again in the dashboard. That’s how you manage lost and found digitally instead of on slips of paper.
- Free plan, permanently free
- Start with the devices you have
- Hosted in data centers in Germany
Lost & found English Sign out Forgotten and loose found items after events — recorded in the app, managed here.
Black wool hat
—
Grey wool coat with belt
Autumn gala
Bunch of keys with key ring
Autumn gala
Navy walking umbrella
Autumn gala
Overview
Lost & found at a glance
Lost & found is the lost and found tool in the tapcoat® app and dashboard. After the event, the app shows which cloakroom items were not picked up. Your team decides for each one: picked up or into Lost & found. You also log found objects without a cloakroom booking and search requests from guests there. Lost & found is a tool for your team. Guests do not search it themselves.
Without tapcoat®
- Found items end up in a box, noted on slips of paper
- When a guest asks, the team searches lists and boxes
- Nobody knows who collected what, and when
With tapcoat®
- Every found item has a photo, description and storage location
- Search requests and found items are in one place
- Every handover is recorded with a name and a handover PDF
How it works
Lost & found in 4 steps
-
Check uncollected items
After the event, the app lists the cloakroom items that were not picked up. Your team marks them as picked up or moves them to Lost & found.
-
Log with photo and storage location
Enter category, description, where it was found and where it is stored, then take a photo. You set up your own storage locations.
-
Match search requests
When a guest gets in touch, your team logs the search request with contact details. The dashboard suggests matching items, and your team checks them.
-
Hand over with a PDF
At pickup, your team enters the name of the person collecting, ticks the ID check and creates the handover PDF.
Lost & found English Sign out Note: 1 open sought report(s) might match.
Benefits
Lost & found: what you get
-
Photos, not paper slips
Every found item with photo, description, condition and storage location, linked to event, cloakroom and hanger location.
-
Matches at a glance
The dashboard compares search requests with found items and suggests possible matches.
-
Guests kept informed
Your team sends a confirmation of the search request and gets in touch when the item is found.
-
Handover recorded
Name, ID check and a note on the handover, plus a handover PDF.
Start for free with the Free plan.
Permanently free, and you can book add-ons as needed. You’ll find all plans and prices on the pricing page.
All prices plus VAT as of October 6, 2026
In detail
Lost & found: more details
After the event: what stays behind goes into Lost & found
After the event, the app lists the cloakroom items that were not picked up. Your team works through the list: if an item was picked up after all, one tap closes it. Otherwise it goes into Lost & found, with a photo, description and storage location. Because every item got a hanger location at Scan Check-in, the link to event, cloakroom and spot stays in place. Scarves, keys or phones found elsewhere in the venue are logged as found objects too.
Search requests and possible matches
A guest calls the next day and is missing a hat? Your team creates a search request with name, phone number and email. The Central Dashboard compares the description with the logged items and shows possible matches. Your team decides whether it really fits. The status shows what is being searched for, found, returned or reported. You can edit several entries at once, for example to archive them.
Reporting found items to the lost property office
For venues in Germany, the dashboard helps with the report to the lost property office. You look up the responsible office by postcode. tapcoat® creates an email draft for the report with text based on § 967 BGB, with a CSV file if you like. You check the draft and send it from your own email program. Reported items go into the report archive. You set the reporting period in days. Reporting obligations and deadlines may differ from country to country; Lost & found does not replace legal advice.
What your guests see
Your team sends the guest a confirmation of the search request. It contains a link to the Web Pass, where the guest sees the status of the request. Once the item is found, the Web Pass shows category, description, where it was found, where it is stored and a photo. With the message about the find, the guest gets your venue’s pickup contacts. Learn more about the pass on your guests’ smartphones on the digital cloakroom pass page.
You’ll find guides to the tapcoat® app and dashboard in the Support Center. Start with your first cloakroom and try Lost & found after your next event.
The Free plan is permanently free, and you can book add-ons as needed. Set up your cloakroom for free
Who it’s for
The Lost & found feature in your industry
FAQ
FAQs: Lost & found
Lost & found is the lost and found tool in the tapcoat® app and dashboard. Your team logs uncollected cloakroom items, other found objects and search requests from guests there, and records each handover.
No. Lost & found is a tool for your team. Guests contact you, and your team logs the search request and compares it with the found items.
Your team sends the emails: a confirmation of the search request with a link to the Web Pass, and a message once the item is found, with your venue’s pickup contacts. In the Web Pass, the guest sees the status, description, where it was found, where it is stored and a photo.
Yes, for Germany, in the dashboard. You find the responsible lost property office by postcode and get an email draft for the report with text based on § 967 BGB (German Civil Code), with a CSV file if you like. Reporting obligations and deadlines may differ from country to country. Lost & found does not replace legal advice.
No. Guests collect their item in person at your venue. Your team records the handover with a name, ID check and handover PDF. Lost & found has no shipping and no payments.
Your team works with the tapcoat® app on the smartphones it already uses at the cloakroom, and in the dashboard in a browser.
Still have questions? Visit the Support Center or hello@tapcoat.com
Personal demo
Ready for a demo call? Lutz will show you tapcoat® live.
- Live walkthrough: check-in, item return and dashboard
- Tailored to your venue and guest numbers
- Clear answers on setup, hardware and pricing
Set up your first cloakroom.
Sign up, download the app to your smartphones and you’re ready to go. You’ll find the limits of the Free plan on the pricing page.