With Lost & found, you manage cloakroom items that weren’t picked up after an event as well as loose found items. Your team records them in the tapcoat® app, and they are managed centrally in the dashboard.
In the app: record items
Open the app menu and tap Lost & found. You see three tabs:
- Candidates: cloakroom items that are still assigned to a slot after an event has ended.
- Lost and found: items that are already in Lost & found.
- Sought: search reports for lost belongings.
- For a candidate, tap Move into lost & found. For a loose found item without a cloakroom slot, tap Record found item.
- Take at least one photo.
- Choose Category, Where found and Storage location, that is, where the item is now kept.
- Save. When you move a candidate, tapcoat frees up the cloakroom slot.
If candidates were picked up after all, select them with Select and tap Picked up after all.
In the dashboard: manage Lost & found
Open Lost & found in the sidebar. The tabs:
| Tab | Content |
|---|---|
| Open | cloakroom items not yet picked up from finished events |
| Found items | moved and manually recorded items |
| Reporting duty | notes on items you may have to report to an authority |
| Sought | search reports, with a note when a found item might match |
| Deadlines | items with a reporting-duty note and their deadlines |
| Archive | completed entries |
With Export found-item list, you download a list of the found items. You set up the places where items are found and stored, for selection in the app, in the Lost & found settings.
Match a search report
If a found item matches a search report, the dashboard shows Note: … open sought report(s) might match. Check the report and set it to Found. The search report needs a contact email for this. With Send email, your team notifies the person searching. The email is only sent when someone from your team triggers it.
Hand an item over to a guest
- Open the found item in the dashboard and choose Handover.
- Under Full name of the person picking up, enter the name of the person collecting the item.
- Tick Identity checked (ID / pick-up code verified).
- Click Confirm handover. tapcoat creates the handover record as a PDF (Handover PDF).
Reporting duty
Depending on where an item was found, its value and the country, reporting and storage obligations can apply to found property. For organizations in Germany, the dashboard prepares a report to the lost property office in the Reporting duty tab. Whether a report is necessary and which deadlines apply is something you check on your own responsibility.
More articles: Returning an item (checkout) · Special cases on site