With online payments, your guests pay the cloakroom fee cashless via their cloakroom pass or during Self Check-in. The money goes directly to you or your venue – tapcoat® doesn’t receive any guest money.
Online payments are an add-on. What they cost and in which plans you can book them is on the pricing page.
1. Add your company details
- In the dashboard, open Settings.
- In the Guest payments & billing area, click Billing (guest receipts).
- Enter the issuer address, commercial register, tax number, VAT details and an invoice email, and save.
If these details are missing, the dashboard shows Billing settings are incomplete — online payments stay blocked until the commercial-register number, tax number, and VAT details are stored.
2. Book the add-on
- Under Settings, open the Online payments (Self-Check-in) tile.
- Under Add-on guest payments online, click Book add-on and complete the booking.
The page then shows The add-on is booked and starts when it is approved. Billing for the add-on only starts once the review is complete and online payments are enabled.
3. Fill in the verification application
Online payments require a one-time review of your company. You fill in the application on the same page in several steps: company information, ownership, bank account, websites and documents. At the end, click Submit application.
What is checked and which documents you need is described in Payment verification (KYC).
You can see the status at any time on the Online payments (Self-Check-in) page:
- Submitted: The review is in progress and the payment account is being set up.
- Live since with a date and the addition guests can pay online. Online payments are active.
- Application rejected — please contact support. Write to hello@tapcoat.com.
4. Set prices and the payment method per event
- For the cloakroom, set a price for each cloakroom item under Items. See Create a cloakroom in the dashboard.
- Under Events, open the event and choose how guests pay under Guest payment: Online (default), Cash at the cloakroom or Guest chooses.
- If needed, override the cloakroom’s prices for this event only under Item prices (event override).
- Save the event.
For your team to record cash payments in the app, your organization needs the Guest till feature (depending on the plan). How your team takes payment on site is described in Payment at the cloakroom.
Review payments
- Payment reconciliation (monthly report): settled online transactions compared with the billed usage of the add-on.
- Payment reports & export: overview and export of the guest payments recorded in tapcoat. See Export payments.