Setting up QR code check-in easily
QR code check-in is the standard method in tapcoat® and the right choice for most venues and events. It works without special hardware — your team works with standard smartphones or tablets with a camera. The minimum versions are listed in the device and system requirements.
How QR check-in works
With QR check-in, every guest is identified via a unique QR code. Which kind of code is used is set when you create the event under Identifier. There are two options for QR codes:
QR code (generated)
At check-in, the tapcoat app generates a new QR code that the guest scans with their smartphone. The process in the app step by step:
- Staff tap Check-in in the app.
- They enter the number and type of items to be dropped off — for example 1 jacket — and tap Confirm.
- The app shows a QR code on the display.
- The guest scans this code with their smartphone. If a second device runs in Spectator Mode at the counter, it shows the code directly to the guest.
- The guest receives a digital cloakroom pass that they can save in their wallet app — with the slot number for quick orientation.
- The slot number appears in large type on the staff device — for example “03A” — so the cloakroom item can be assigned directly.
QR code scanner
With the QR code scanner identifier, you use QR codes your guests already have. The tapcoat app scans the existing code; no new code is generated. Suitable examples:
- event tickets, concert tickets and trade fair tickets
- trade fair badges and admission confirmations
- wallet tickets and mobile admission tickets
- the Web Pass from Self Check-in
Staff scan the guest’s code directly. The guest doesn’t have to do or show anything themselves. What matters is that the code is unique. If a guest has already checked in items under a code, the app reports Guest already checked in.
Spectator Mode: customer display at the counter
With Spectator Mode, a second device, for example a tablet, runs as a customer display at the counter. Staff work on the smartphone: they enter the number of items, and the second device shows it to the guest live. With QR code (generated), the second device shows the QR code the guest scans with their smartphone, plus short instructions and, depending on the plan, the organizer’s branding. Whether Spectator Mode is included in your plan is on the pricing page. Setup: Installing and setting up the app.
What guests see after check-in
After check-in, the guest’s pass page opens in the browser with:
- the digital cloakroom pass and the buttons Add to Apple Wallet or Add to Google Wallet
- their slot number for quick orientation
- optional event content: logo, branding and, for cloakrooms that charge a fee, the payment
The pass page can be designed in the corporate design of the organizer or the venue. What your plan includes is on the pricing page.
No app download for guests
Guests don’t need their own app. The guest taps Add to Apple Wallet or Add to Google Wallet — done. At pickup, your guest shows the pass, staff scan the QR code and immediately see the hanger location — straight to the right hook.