Submitting feedback and feature requests
tapcoat® is actively developed by its founding team. Many of the features in the system today came from concrete feedback from venues, event organizers and cloakroom staff. Your experience from real-world event operations is valuable for product development.
How to submit feedback
Write directly to hello@tapcoat.com. There is no form, no ticket process and no queue — an email to the founding team is all it takes. Describe what you noticed, what bothered you or what you would like to see.
Good feedback includes:
- What you were trying to do
- What did not work as expected — or what was missing
- What benefit the requested feature would bring to your business
You do not have to submit a perfect concept. A concrete problem from everyday practice is often more valuable than a fully worked-out feature proposal.
What comes next
The tapcoat team is happy to tell you in person which features are currently in the works and what is planned next.
Is a planned feature especially important to you? Write to us — your feedback helps decide what we build next.
Personal introduction
We are happy to show you new features in person in a short online introduction and answer your questions along the way. Write to us at hello@tapcoat.com and we will arrange a time.
An introduction is especially worthwhile if you are using tapcoat for the first time or want to know what is new after an update.
Testing beta features
As an active tapcoat user, you can test new features before they are available to everyone. If you are interested, get in touch at hello@tapcoat.com with the subject “Beta-Test”. The tapcoat team will then get back to you with the details.