How to reach tapcoat support
Whether it is a technical question, a configuration problem or an urgent issue shortly before your event — the tapcoat support team is here for you. Which channel is the right one depends on your plan and how urgent it is.
Contact options at a glance
For anything that does not need an immediate answer: configuration questions, questions about your account, setup requests. Please describe your request as precisely as possible and attach a screenshot or screen recording if the problem is visual.
Phone
Phone support is available on the Professional and Enterprise plans. Use this channel for urgent issues right before or during an event. When you call, please have your account name and a short description of the problem ready.
Account manager (Enterprise)
On the Enterprise plan, you have a dedicated account manager who knows your setup and is proactively available. Your account manager will get in touch after the contract is signed and is your personal point of contact.
Support Center
The Support Center at www.tapcoat.com/en/support-center contains step-by-step guides to tapcoat’s features. Many questions can be answered right there — especially for staff on site.
System status
At status.tapcoat.com, you will find tapcoat’s current operating status. If the app behaves unusually, check there first to see whether there is a known issue.
Support by plan
| Plan | Channel | Response time | Availability |
|---|---|---|---|
| Free | Best effort | Mon–Fri | |
| Event day pass | Best effort | Mon–Fri | |
| Starter | Best effort | Mon–Fri | |
| Professional | Email + phone | Priority | Mon–Fri |
| Enterprise | Email + phone + account manager | Priority | Mon–Fri + event days |
What to include when you get in touch
The more precisely you describe your request, the faster we can help. Useful details:
- Your account name or registered email address
- Which device and operating system are affected
- What exactly happens — and what should happen instead
- Since when the problem has existed
- A screenshot or screen recording, if possible
- The name of the event, if the problem is event-related