Your tapcoat account has one password for the dashboard and the app. If you’ve forgotten it, you reset it via a link sent by email.

Forgot your password

Open the login page of the dashboard or the tapcoat app and tap Forgot password?. In the app, this opens the matching page of the dashboard.
Under Email, enter your account’s address and click Reset password.
You see the message We sent you an email with a link to reset your password. Open the email and click the link.
Enter your new password under New password and repeat it under Confirm new password.
Confirm with Change password. You then log in with the new password, in the dashboard and in the app.

If no email arrives, check your spam folder and whether you entered the right address. With Send the link again, you request a new link.

Link expired

If Your link has expired. Please request a new reset link. appears, click Send a new reset link and use the link from the new email.

In the dashboard, open My account and scroll to Change password.
Enter Current password, New password and Confirm password. The new password needs at least 8 characters.
Click Update password.

If you still can’t get into your account after a reset, write to hello@tapcoat.com.