What exactly is tapcoat?
tapcoat is a digital cloakroom system for events, venues and event businesses. It replaces the paper tag with a digital cloakroom pass — as a QR code, NFC identifier or wallet pass directly on the guest’s smartphone.
The goal is clear: scanning instead of writing, a pass in the wallet instead of a paper tag, cashless payment and an overview in the dashboard at any time.
How tapcoat works for guests
Guests don’t need a tapcoat app. This is a deliberate design decision — every extra hurdle in the check-in process lengthens the wait and frustrates guests before the actual event has even started. With tapcoat, the guest scans a QR code at the cloakroom, hands over their jacket and immediately receives a digital cloakroom pass directly in their smartphone’s wallet app — that is, in Apple Wallet or Google Wallet. No download, no login, no registration.
The digital cloakroom pass shows the guest their assigned hanger location. This builds trust, answers many questions before guests even reach the counter and makes pickup at the end of the event easier.
Cloakroom staff work with the tapcoat app on their own smartphone or tablet. Smartphones or tablets are enough to get started; no local installation is needed. POS terminals, kiosks and NFC tags are available on request. If you also accept cash, the cash register helps you count at the end of the shift. tapcoat runs in the cloud on iOS and Android devices; the minimum versions are listed in the device and system requirements.
The core features at a glance
- Record cloakroom items digitally, assign them clearly to a hanger location and hand them back at pickup
- Check guests in via QR code or NFC — without an app download on the guest side
- Guests pay cashless via the wallet pass or the tapcoat landing page, at drop-off or up to pickup — you decide when; the money goes directly to you via the payment service provider, and tapcoat doesn’t receive any guest money
- Manage several cloakrooms, locations and staff members centrally in a single account
- See occupancy and capacity in the dashboard — across locations, too
- Your own branding on wallet passes and landing pages — what your plan includes is on the pricing page
- Wallet passes that update after bookings; push notifications with your own text to guests on request
Who is tapcoat made for?
tapcoat is designed for all businesses that want to handle cloakroom processes professionally, quickly and paperless. Capacity grows with your stations — from the company party to the arena: every additional device is another counter.
Typical areas of use are:
- event venues and event halls
- clubs and nightclubs
- stadiums and arenas
- theaters and cultural venues
- trade fairs and convention centers
- hotels with bell service
- valet parking providers
- event planning agencies that look after several venues