Roles and permissions

Managing roles & permissions

tapcoat^® currently distinguishes between two roles: Manager and Staff member. The role is set when a person is invited and determines which functions they can access. You can later make a person with the Staff member role a Manager in the Staff area via Make manager. Choose the role according to the person’s actual tasks in day-to-day operation.

Manager

The Manager role is intended for people who set up, configure and oversee the system. Managers have full access to all functions — both in the web dashboard and in the app.

In the dashboard, Managers can:

• create, edit and archive cloakrooms (archived cloakrooms stay gray in the list and can be restored)
• create, edit and archive events
• view and edit bookings
• invite staff members, accept join requests, make people Managers and remove them
• configure branding (logo, colors, wallet pass design)
• depending on the plan, manage Self Check-in links and Lost & found
• view reports on the dashboard home page and, under Settings, guest payments and billing
• manage the plan and add-ons under Licences & upgrades
• adjust the organization’s settings

In the app, Managers have full check-in and checkout access — so they can work exactly like cloakroom staff. In addition, depending on the plan, they can block individual slots or areas under Edit cloakroom.

Typical people with the Manager role in practice: venue management, event management, agency coordination, technical contacts.

Staff member

The Staff member role is for cloakroom staff who work with the app on site. Their actual work takes place in the tapcoat app.

Staff members can also log in to the dashboard. There they see a limited menu: Dashboard, My account, Settings and Licences & upgrades. Cloakrooms, events, bookings, staff and branding don’t appear for them; they don’t change configurations.

In the app, Staff members can:

• accept and check in cloakroom items
• issue digital cloakroom passes to guests
• check out items at pickup
• see the cloakroom’s free slots
• depending on the plan, use Recent bookings, Cash register and Lost & found

In the app, Staff members see the running events and cloakrooms they are invited to and choose themselves where they work — no billing information.

Typical people with the Staff member role in practice: cloakroom staff, entry staff, event staff and temporary helpers, valet parking staff.

Comparison at a glance