Easily plan capacities & peak times
A well-planned cloakroom is the foundation for orderly admission. tapcoat® gives you the tools to configure capacities cleanly in advance and keep an eye on ongoing operations in real time.
Set capacities before the event
The maximum capacity of a cloakroom is derived automatically from the number ranges you configured when creating the cloakroom. For example, if you set up hooks 1 to 300, the capacity of this cloakroom is exactly 300 hanger locations. There is no separate input for the total capacity — you can always read it directly from the number range.
This means: before you create the cloakroom, you should know how many physical hooks or storage spots are actually available. Configure the number ranges exactly to match — no more and no less. Any deviation leads either to hanger locations in the system that can’t be used or to transactions with no physical counterpart.
Enable the capacity warning
So that staff can react in good time before the cloakroom is full, there is the optional capacity warning. You enable it in step 2 (“Items”) when creating or editing the cloakroom.
You set a threshold — for example 30. As soon as only 30 or fewer hanger locations are free, a clearly visible warning appears in the app. Staff can then:
- Notify the event management
- Redirect guests to an overflow cloakroom
- Check whether additional capacity can be made available at short notice
Real-time occupancy in the dashboard
During the event, the dashboard shows in real time how many hanger locations are occupied and how many are still free — for each cloakroom individually and for all of the event’s cloakrooms combined. Managers can open the dashboard from anywhere, including from the office, the VIP area, or another location.
Recommendations for capacity planning
- Plan in a small buffer — 5 to 10% more capacity than the expected number of guests
- For multi-day events: after each day, check whether all guests have picked up their belongings
- For very large events: talk to the tapcoat team in advance