You pay the fees for your tapcoat® plan by credit card, and on the Enterprise plan also by invoice. You enter the card on a secure payment page when booking. How billing works is on the pricing page.
When you add a card
Under Licences & upgrades, the dashboard shows the Store a card link next to your plan or an add-on in two cases:
- No card on file: No card is saved for an upcoming charge.
- Could not check the card for this plan. Try again later. The card check failed.
If a working card is saved, the link doesn’t appear.
Store a card
- In the dashboard, open Licences & upgrades.
- Click Store a card next to the plan or add-on concerned.
- If you have already saved cards, choose one of them under Payment method or New card.
- Click Next. For a new card, the secure payment page opens. Enter the card details there.
- You then return to Licences & upgrades automatically.
The card applies to the existing subscription. No new plan is booked.
Replace a working card
If your card is valid and the dashboard doesn’t show a Store a card link, you can’t replace the card there yourself, for example if it expires soon or another company card should pay in future. In this case, write to hello@tapcoat.com and include the Organisation ID from My account.
If something doesn’t work
- The payment provider cannot be reached. Subscription changes are then temporarily not possible. Try again later.
- The card could not be stored. Check the card details and try again.
More articles: Change your plan · Download invoices