You cancel your tapcoat® plan yourself in the dashboard. The cancellation takes effect at the end of the current billing period. Until then, you keep working as usual. Alternatively, you can cancel by email to hello@tapcoat.com.
Cancel your plan
- Log in to the dashboard and select the organization whose plan you want to cancel in the top left.
- Open Licences & upgrades in the sidebar.
- In the Current status card, click Cancel next to your plan.
- In the Confirm cancellation dialog, check the date under Valid until:. Your access remains until that day.
- If you have booked add-ons, tick Cancel add-ons at the same time if needed.
- Click Cancel. After a short time, Cancellation applied appears.
Once the paid period ends, your organization continues to use tapcoat on the Free plan.
Note on limits
Before you confirm, tapcoat checks whether your setup fits the Free plan. Under Note after the term ends, the dialog lists limits that could be exceeded once the cancellation takes effect, for example hanger locations or users. The limits of each plan are on the pricing page.
Cancel a single add-on
If you only want to end an add-on and keep your plan:
- Open Licences & upgrades.
- In the Booked extensions section, click Cancel next to the add-on.
- Confirm in the dialog with Cancel.
Cancel an Event day pass
A booked day pass that hasn’t started yet is shown as Planned. You remove it with Cancel booking and confirm in the Cancel the planned booking dialog with Cancel. Once the day pass has started, it can no longer be cancelled. More on this: Book an Event day pass.
Can I pause?
No. You can’t pause a plan in tapcoat. For a seasonal break, there are two options:
- Switch to Free: Cancel your plan as described above. After the end of the period, you continue on the Free plan. Your organization is kept. For the new season, you book a plan again, see Change your plan.
- Event day pass for individual dates: If you only need tapcoat on a few days, book an Event day pass for each event instead of an ongoing plan.
Questions about cancelling
If an error appears while cancelling or the payment provider can’t be reached at the moment, try again later. If that doesn’t help, write to hello@tapcoat.com.